Terms of Use

Posted Date: 8th October 2026
Effective Date: 9th October 2026

We have modified these terms by separating the terms of use applicable to your access to and use of the Site, from the terms of service that apply to you if you have created a Zentum account for using Zentum’s cloud-based application or administration services (the “Service”). The Zentum Terms of Service for the Service are available at the time you create your Zentum account and linked from the Service. Additionally, we have incorporated the Zentum Acceptable Use Policy as part of these Terms of Use, to set clear guidelines regarding acceptable content and uses of the Site.

Welcome to the Zentum website! Please read these Zentum terms of use (“Terms of Use”) carefully. These Terms of Use govern your access to and use of the zentum.co.uk website, other sites and subdomains owned, operated or controlled by us (collectively, the “Site”). Zentum Services Ltd. in these Terms of Use, we will reference ourselves as “Zentum” or “we”/“us”. By using the Site, you irrevocably agree to these Terms of Use. If you do not agree to these Terms of Use, you may not access or use the Site.

Zentum expressly reserves the right to modify the Terms of Use at any time in its sole discretion by including such alteration and/or modification in these Terms of Use, along with a notice of the effective date of such modified Terms of Use. Any continued use by you of the Site after the posting of such modified Terms of Use shall be deemed to indicate your irrevocable agreement to such modified Terms of Use. Accordingly, if at any time you do not agree to be subject to any modified Terms of Use, please discontinue your access to or use of the Site.

1. Site Content

(a) Zentum Content: The information and materials, including, without limitation, HTML, texts, audio, music, videos, photos, graphic, messages, tags, interactive features, white papers, press releases, data sheets, product descriptions, software, code, scripts, data and FAQs and other content (collectively, “Content”) available on the Site, excluding Third Party Content (collectively, “Zentum Content”), are the copyrighted works of Zentum, and Zentum expressly retains all right title and interest in and to the Zentum Content, including, without limitation, all intellectual property rights therein and thereto. Except as expressly permitted in these Terms of Use, any use of the Zentum Content may violate copyright and/or other applicable laws.

(b) Third Party Content: In addition to Zentum Content, the Site may contain Content provided to Zentum by third parties or posted onto the Site by third parties (collectively, “Third Party Content”). Third Party Content is the copyrighted work of its owner, who expressly retains all right title and interest in and to the Third Party Content, including, without limitation, all intellectual property rights therein and thereto. In addition to being subject to these Terms of Use, Third Party Content may also be subject to different and/or additional terms of use and/or privacy policies of such third parties. Please contact the appropriate third party for further information regarding any such different and/or additional terms of use applicable to Third Party Content.

(c) Limited Site Content License: Zentum grants you the limited, revocable, non-transferable, non-exclusive right to use the Zentum Content and Third Party Content (collectively, “Site Content”) by displaying the Site Content on your computer, and downloading and printing pages from the Site containing Site Content, under the condition that (i) such activity is solely for your personal, education or other noncommercial use, (ii) you do not modify or prepare derivative works from the Site Content, (iii) you do not obscure, alter or remove any notice of copyright set forth on any Site pages or Site Content, (iv) you do not otherwise reproduce, re-distribute or publicly display any of the Site Content and (v) you do not copy any Site Content to any other media or other storage format. No other use of the Site Content is authorised. Except as specified above, nothing contained herein shall be construed as conferring by implication, or otherwise any license or right under any patent, trademark, copyright or any other intellectual property right of Zentum or any third party. All Site Content is provided for informational purposes only.

(d) Monitoring of Site and Site Content: Zentum reserves the right, but does not undertake the obligation, to monitor use of the Site or any Site Content, and to investigate and take appropriate legal action against any party that uses the Site or any Site Content in violation of these Terms of Use, the Zentum Acceptable Use Policy or applicable law. Zentum reserves the right to accept, reject or modify any Site Content, but assumes no liability based on its acceptance, rejection, modification or failure to modify any Site Content.

2. Your Use of the Site

(a) Use of Site: You may access and use the Site and all Site Content only for lawful purposes and only in accordance with these Terms of Use and the Acceptable Use Policy. You acknowledge that you have read, understand and agree to Zentum’s Acceptable Use Policy located at https://www.zentum.co.uk/legal/acceptable-use-policy, which is hereby incorporated into and made a part of these Terms of Use by this reference.

(b) Eligibility: As an express condition of being permitted to access and use the Site, any Site Content, you represent and warrant that you have the legal capacity (including, without limitation, being of sufficient age) to enter into contracts under the law in England and Wales.

(c) Prohibited Conduct: You agree not to access or use the Site or any Site Content (i) in violation or attempted violation of the Acceptable Use Policy, (ii) to advertise, promote materials or solicitation related to any product or service that is competitive with Zentum products or services; (iii) to transmit or transfer (by any means) information or software derived from the Site to foreign countries or certain foreign nations in violation of UK export control laws, or (iv) to violate or attempt to violate the security of the Site or Zentum’s system or network security in any way.

(d) Suggestions: You hereby grant to Zentum a royalty-free, worldwide, transferable, sub-licenceable, irrevocable, perpetual license to use or incorporate into the Site and/or other Zentum products, services or offerings any suggestions, enhancement requests, recommendations or other feedback provided by you to Zentum.

(e) Aggregated and/or De-identified Data: Notwithstanding anything to the contrary set forth herein or otherwise, Zentum will have the right to collect and analyse data and other information relating to the provision, use or performance of the Site and related systems and technologies, and to aggregate and/or de-identify all such data and information. Zentum will be free at any time to: (i) use such information and data to improve and enhance the Site or Zentum’s products, services and offerings; and (ii) disclose such data in aggregate or de-identified form in connection with its business.

(f) Your Indemnification Obligations: You hereby irrevocably agree to indemnify, defend and hold Zentum, its affiliates, directors, officers, employees and agents harmless from and against any and all loss, costs, damages, liabilities and expenses (including attorneys’ fees) arising out of or related to (i) any third party claim resulting from a breach by you of any of your covenants, representations or warranties contained in these Terms of Use or the Acceptable Use Policy, or (ii) your use of the Site or any Site Content.

(g) Termination and Suspension by Zentum: Zentum may terminate these Terms of Use, your access to the Site and any Site Content at any time and for any reason upon notice to you.

(h) Export Control: You hereby represent and warrant that (i) you understand and acknowledge that some Site Content may be subject to export, re-export and import restrictions under applicable law, (ii) you are not located in, under the control of, or a national or resident of any country to which the United Kingdom of Great Britain and Northern Ireland has embargoed goods.

3. Linked Websites and Services

The Site may contain links to and integrations with third party websites and services, and you agree that Zentum provides links to and integrations with such websites and services solely as a convenience and has no responsibility for the content or availability of such websites or services, and that Zentum does not endorse such websites or services (or any products or other services associated therewith). Access to any other internet site linked to the Site is at your own risk, and Zentum is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Your use of such websites and services will be subject to the terms applicable to each such website and service. You may not post a link that directs users to any content or information that would constitute a violation of these Terms of Use or the Acceptable Use Policy.

4. LIMITATION OF LIABILITY

(a) Warranty Disclaimer: THE SITE AND SITE CONTENT ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND ZENTUM MAKES NO WARRANTY THAT THE SITE OR SITE CONTENT ARE COMPLETE, SUITABLE FOR YOUR PURPOSE, RELIABLE, USEFUL OR ACCURATE, AND ON BEHALF OF ITSELF AND ITS LICENSORS, ZENTUM HEREBY EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED, STATUTORY OR OTHER WARRANTIES WITH RESPECT TO THE SITE, SITE CONTENT AND SERVICE, OR THE AVAILABILITY OF THE FOREGOING, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE ENTIRE RISK AS TO RESULTS OBTAINED THROUGH USE OF THE SITE AND/OR THE SITE CONTENT RESTS WITH YOU. ZENTUM AND ITS SUPPLIERS OR LICENSORS WILL NOT BE LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY LOSSES OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR RELIANCE ON ANY CONTENT CONTAINED ON THE SITE. ZENTUM MAKES NO REPRESENTATION OR WARRANTY THAT THE SITE WILL BE UNINTERRUPTED, OR THAT THE SITE AND/OR THE SITE CONTENT WILL BE ERROR FREE OR THAT ALL ERRORS WILL BE CORRECTED.

(b) Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ZENTUM SHALL NOT BE LIABLE TO YOU FOR ANY (A) INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, EXEMPLARY OR STATUTORY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL OR FOR ANY COST OF COVER OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES), EVEN IF ZENTUM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT, WHETHER IN BREACH OF CONTRACT OR IN TORT, INCLUDING NEGLIGENCE.

5. Our data privacy practices

You acknowledge that you have read, understand and agree to Zentum’s Privacy Policy located at https://www.zentum.co.uk/legal/privacy-policy, which is hereby incorporated into and made a part of these Terms of Use by this reference.

6. Location of the Site and Your Use

Zentum operates or controls the operation of this Site from a cloud service located in the United Kingdom of Great Britain and Northern Ireland. In addition, the Site and Site Content may be accessed, mirrored and/or managed from various locations outside the UK. Zentum makes no representation or warranty that all of the features of this Site or Site Content will be available to you outside of the UK, or that they are permitted to be accessed outside of the UK. Additionally, the Site or Site Content may not be helpful or relevant to users located outside the UK. You acknowledge that you are solely responsible for any decision by you to access and use this Site and/or the Site Content from locations outside the UK, and that such use may be subject to, and that you are responsible for, compliance with applicable local laws.

7. Notices

If you have a dispute with Zentum, wish to provide a notice under these Terms of Use, the Acceptable Use policy, or become subject to insolvency or other similar legal proceedings, you must promptly send written notice to Zentum at hello@zentum.co.uk.

8. General

These Terms of Use and the policies or terms expressly referenced and incorporated into these Terms of Use, (e.g. the Acceptable Use Policy) constitute the entire agreement and understanding between the parties concerning the subject matter hereof, notwithstanding any different or additional terms that may be contained in the form of purchase order or other document used by you to place orders or otherwise effect transactions hereunder, which such terms are hereby rejected. Neither party may assign these Terms of Use without the prior written approval of the other, such approval not to be unreasonably withheld or delayed, provided that such approval shall not be required in connection with an assignment to an affiliate or to a successor to substantially all of such party’s assets or business related to these Terms of Use. These Terms of Use supersede all prior or contemporaneous discussions, proposals and agreements between you and Zentum relating to the subject matter hereof. Other than as otherwise stated in these Terms of Use, no amendment, modification or waiver of any provision of these Terms of Use will be effective unless in writing and signed by an authorised representative of both parties. If any provision of these Terms of Use is held to be invalid or unenforceable, the remaining portions will remain in full force and effect and such provision will be enforced to the maximum extent possible so as to effect the intent of the parties and will be reformed to the extent necessary to make such provision valid and enforceable. No waiver of rights by either party may be implied from any actions or failures to enforce rights under these Terms of Use or the Acceptable Use Policy. These Terms of Use and the Acceptable Use Policy are intended to be and are solely for the benefit of Zentum and you and do not create any right in favour of any third party. These Terms of Use will be governed by and construed in accordance with the laws of England and Wales, without reference to its conflict of laws principles. All disputes arising out of or relating to these Terms of Use will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in London, England, and each party irrevocably consents to such personal jurisdiction and waives all objections to this venue.