Legal

Acceptable Use Policy

Posted Date: 8th October 2026
Effective Date: 9th October 2026

Zentum provides our customers with a financial services platform. Our customers and partners rely on the Service to orchestrate critical parts of their business. To ensure continued reliability, everyone must access and use Zentum Service in ways that don’t abuse our Service. This Acceptable Use Policy (“AUP”) serves as a guide for what we consider abuse of our Service.

Security Violations or Network Abuse

Don’t access or use the Service directly or indirectly to, or in ways that create any of the following:

  • Disrupt uptime: adversely impact the availability of our Service, or those offered by a Third Party.
  • Denial of Service: create or pose a risk that can result in a denial of service attack on our Service or services of a Third Party.
  • Bypass security, safety, or billing systems: bypass or attempt to circumvent use limitations, billing triggers, security mechanisms, or safety filters established by Zentum or a Third Party. This includes testing or reverse-engineering to find limitations, vulnerabilities, competitive research, evading filtering capabilities, jailbreak models, or otherwise evading moderation safeguards.
  • Security risk: create a security or service risk to Zentum, our Service, or a Third Party.
  • Malicious attacks: send or facilitate cyber attacks of any kind.
  • Spyware and unauthorised monitoring: create, facilitate, or distribute spyware or any capability for covert surveillance, persistent tracking, or monitoring of a person or device without their valid consent or other legal right.
  • Model guardrail circumvention: create or participate in “jailbreak” or prompt‑injection campaigns or other activities intended to evade model safeguards.

Wrongful Use

Don’t access or use the Service directly or indirectly to, or in ways that:

  • Fake engagement, misinformation, or disinformation: create, promote, or publish artificial, fake or inauthentic engagement, reviews, or other knowingly false or misleading content with the intent to harm.
  • Create multiple accounts: create multiple Zentum accounts in order to circumvent any Zentum or Third Party service limitations or restrictions.
  • Spamming: generate or send unsolicited messages that you do not have permission to send to recipients or which are otherwise prohibited under applicable law.
  • Intellectual property infringement: violate Zentum’s or a Third Party’s intellectual property rights.
  • Misrepresentation: impersonate other people or businesses, misrepresent being human or human-generated when AI or machine-generated, engage in phishing, spoofing, or otherwise misrepresent yourself or misrepresent the origin of any content. Accounts on the Service may not be created with throwaway email addresses.
  • Compromise privacy or identity rights: violate privacy rights under applicable laws; misuse, collect, solicit, generate, or gain access to personal data or biometric identifiers or inferences (e.g., facial recognition, voiceprint identification, or emotion recognition) without complying with applicable legal requirements; or synthesise or mimic a person’s voice or likeness without their explicit consent or other legal right, and never doing so for public officials or to deceive.
  • Use exploitive, manipulative, or deceptive techniques: use of any subliminal, manipulative, or deceptive method that distorts a person’s behaviour so they cannot make informed decisions; target or exploit vulnerabilities related to age, disability, or socioeconomic circumstances; or conduct social scoring or predictive profiling leading to detrimental or unfavourable treatment.
  • Circumvent or violate terms: use the Service with the primary purpose of violating or circumventing the terms or restrictions of a Third Party, or in a manner that violates any Service technical documentation, usage guidelines, or parameters.

Illegal, Harmful, or Hateful Activities or Content

Don’t access or use the Service directly or indirectly to, or in ways that:

  • Fraudulent or illegal activity: violate or facilitate the violation of any applicable laws or regulations, or engage in illegal activities.
  • Violence: threaten, incite, plan, or otherwise facilitate violent activities that intend or likely to cause physical harm to self, other people, animals, or property.
  • Doxing: harvest, collect, or share peoples’ personal information without their consent, exposing them to potential harassment, identity theft, loss of jobs, and other harm.
  • Hateful content: harass, intimidate, abuse, or discriminate against others based on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease, or immigration status. You may not use Zentum Services if you are an individual or organisation that has publicly stated goals, purpose, principles, or actions that advocate, sponsor, or practice discrimination, harassment, or violence towards people based on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease, or immigration status.

Violation of this Policy

If you are using Zentum in violation of our AUP, we may investigate and take action.

As every situation is unique, we review violations of this policy on a case-by-case basis. In some cases, we may contact you and request that you fix/otherwise address the violation. In others, we may temporarily or permanently suspend or terminate your Zentum account, with or without notice.

Zentum may report suspected criminal activity to competent authorities and cooperate with investigations consistent with applicable law.

Definitions Used in this Policy

“Zentum” means Zentum Services Ltd. and its affiliated entities.

“Service” means the Zentum cloud-based products, including the Zentum Administration services, Platform services, and related tools, APIs, applications and services.

“Third Party” means Zentum customers, developers, experts, integration and application partners.

Modifications to Acceptable Use Policy

This AUP may change over time, so please check back regularly for updates and changes.